Thermal Improvements Limited (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us.

Information We Collect

We may collect the following types of personal information:

1. Name, address, email, and phone number
2. Property details (to assess eligibility for insulation services)
3. Information about your energy use or benefits (where required for ECO4 or GBIS applications)
4. Communication records when you contact us

How We Use Your Information

We use your information to:

1. Check your eligibility for government schemes (ECO4 and GBIS)
2. Arrange surveys, installations, and aftercare
3. Respond to your enquiries
4. Comply with legal and regulatory requirements

Sharing Your Information

We only share your data with:

1. Scheme providers and energy companies (to process your application)
2. Our trusted subcontractors and installers (to carry out the work)
3. Regulators, if required by law

We do not sell your data to third parties.

Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

How Long Do We Keep Your Data

We keep your information only as long as necessary to provide our services and meet legal obligations.

Your Rights

You have the right to:

1. Access the personal data we hold about you
2. Request correction of inaccurate data
3. Request deletion of your data (where legally possible)
4. Object to certain types of processing

To exercise these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@thermalimprovementsltd.co.uk
Phone: 07915 683215
Address: Regus, 314-Midsummer Boulevard, MK9 2UB, Milton Keynes, United Kingdom