Welcome to Thermal Improvements Limited. By using our website and services, you agree to the following terms and conditions. Please read them carefully.

Company Information

Thermal Improvements Limited (“we”, “our”, or “us”) provides energy efficiency services, including loft insulation and smart heating controls. Our services are delivered under government-backed schemes such as ECO4 and GBIS, subject to eligibility and funding availability.

Eligibility

1. All services provided under ECO4 and GBIS are subject to scheme rules and qualifying criteria.
2. Proof of eligibility may be required before work can begin.
3. We reserve the right to decline applications that do not meet scheme requirements.

Services

1. We aim to deliver all services to a professional standard and in line with UK regulations.
2. Installation dates are subject to availability, survey results, and scheme approval.
3. Any timeframes provided are estimates and may change due to external factors (e.g., weather, supplier delays).

Customer Responsibilities

By engaging our services, you agree to:

1. Provide accurate and complete information during the application process.
2. Allow us and our subcontractors reasonable access to your property for surveys and installations.
3. Inform us of any issues at your property that may affect the work.

Payment

1. Services delivered under ECO4 and GBIS are generally free of charge to eligible households.
2. Where contributions or additional work outside the scheme are required, these will be clearly explained and agreed in writing before work begins.

Liability

1. We will not be held responsible for delays or issues caused by inaccurate information provided by you, third-party contractors, or external scheme administrators.
2. Our liability is limited to the value of the service provided.
3. Nothing in these terms limits our liability for death, personal injury, or fraud.

Subcontractors

We may use approved subcontractors to carry out installations. All subcontractors are required to meet our quality and compliance standards.

Data Protection

We handle personal information in accordance with our Privacy Policy. By using our services, you agree to this processing.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: info@thermalimprovementsltd.co.uk
Phone: 07915 683215
Address: Regus, 314-Midsummer Boulevard, MK9 2UB, Milton Keynes, United Kingdom